Support & order issues

Fireworks show packages

• After payment, customer-requested cancellation or rescheduling is not supported.
• Discretionary refunds are not offered. If there is a problem with your order, contact support@wetogether.cc.
• If your show plays as agreed and you miss watching it, no replay is arranged.
• These rules do not limit refund or other rights granted by applicable law.

Our support website

This is our support website. For Afterglow order issues, contact support@wetogether.cc. This link opens an external website; it does not include private order information or grant access to an order.

Support website ↗

The after-sales rules

After payment, customer-requested cancellation or rescheduling is not supported.

Discretionary refunds are not offered. If there is a problem with your order, contact support@wetogether.cc.

If your show plays as agreed and you miss watching it, no replay is arranged.

These rules do not limit refund or other rights granted by applicable law.

What to include

Provide your order reference, approximate payment date and time with timezone, the package, and a brief description of the problem. If available, include the relevant Stripe receipt or payment confirmation, with unrelated or sensitive information redacted.

Never send a full card number, CVC, account password, browser cookie, or private order access link. Do not include another person’s details. The contact link here does not insert order data or access credentials into your email.

Opening an existing order

Use the same browser and its original order page while its access session is still valid. An order number or email address alone does not grant access to private order details. Clearing browser cookies, changing devices, or waiting until the access session expires may prevent automatic access.

If you lose access or change devices

This version does not provide cross-device order recovery. Keep the original order page and browser session. Knowing a payment amount, an order number, or a claimed email address by itself is not sufficient proof of ownership and does not unlock private order details.

There is no automated email recovery, account login, or replacement access-link service. You can contact support about an order issue. Support must establish appropriate ownership before discussing private details; contacting support does not promise restored browser access.

How a request is recorded

The owner can record an issue as received, under review, or approved for handling. These are investigation records, not a promise of a discretionary refund. Approval is not proof that a refund was issued. If a refund is required by applicable law or confirmed by a payment channel, a separate confirmation record is needed. This application does not issue refunds or send support emails. No refund deadline, processing guarantee, or fee is promised.